FREE STANDARD LIMITED WARRANTY POLICY

YOU'RE REMANUFACTURED NEW OR USED SYSTEM COMES WITH A STANDARD LIMITED WARRANTY STARTING FROM THE DATE OF INVOICE FOR A PERIOD OF 30 DAYS UNLESS OTHERWISE STATED. This also includes all service or repairs.  This is the standard warranty for all Abacus Pros products and service.  In this contract, Abacus Pros LLC will be referred to as “Abacus Pros”.

Only the "Power Train" of the system is covered by this warranty, which includes mission critical components such as processor (CPU), memory, disk drive, AC adapter, and display. Consumable and /or nonessential components such as battery, bad pixels, internal modem, I/O ports, sound card, and cosmetic imperfection are not covered under this warranty. The support of the operating system and pre loaded software, if any, are not included under this warranty. If defects should occur in material or workmanship during the warranty period, Abacus Pros, at its sole discretion, will repair or replace the product with new or remanufactured parts. Exchanges do not extend the warranty period. Replacement parts used to correct defects are warranted for the remainder of the original warranty. Customer is responsible for backing up and restoring any Operating System, applications or data. All customer-installed components and peripherals must be removed before shipping. If any accessories are missing, and a replacement unit is sent, the customer will be billed for the replacement cost of the missing products. There will be a minimum charge of $50.00 (Diagnose Fee) for all returned products that are found to be non-defective.

Abacus Pros will assist all its customers with technical matters at no charge for situations that require brief and reasonable technical assistance. However, when excessive demand for support occurs and is determined to be a result of customer's lack of product knowledge or the improper use of a product, the customer will be charged a flat fee of $50.00 per hour for any additional assistance (1 hr min). Our technicians will do warranty repairs within a reasonable period of time, of up to two weeks. Under no circumstances is Abacus Pros responsible to repair equipment sooner than this. Abacus Pros Technical Support personnel will work to resolve issues professionally and quickly, however, you must reasonably assist Abacus Pros by providing requested drivers and software to accomplish our technical support service.

ABACUS PROS DOES NOT WARRANT OR COVER THE FOLLOWING:

·          Software of any kind other than software specifically written by Abacus Pros.

·          Damage due to collision with other objects, immersion in liquids, spilled liquids, falls or dropping.

·          Damage due to peripherals.

·          Damage due to shipment excluding original shipment to purchaser.

·          Damage due to natural disaster including but not limited to flood, earthquake, fire, wind or lightning.

·          Damage due to failure in providing proper maintenance.

·          Damage due to modifications, alterations, unauthorized attachments or foreign objects.

·          Damage due to neglect in providing an appropriate installation environment for the computer.

·          Damage due to use of computer for purposes other than normal computer usage.

·          Damage due to battery leakage, theft, misuse, misapplication, mishandling or abuse.

·          Picture tubes or video display terminals if defect is "burning in" caused by a constant pattern.

·          Software or programming breakdowns or problems or incompatibilities.

·          Normal periodic maintenance.

·          Loss or damage as a result of violation of existing federal, state and municipal codes including repairs to products not complying with said codes.

·          Repair or replacement of parts (such as batteries or other consumables) normally designed to be replaced periodically by the purchaser during the life of the computer.

·          Loss or damage resulting from normal wear and tear.

·          Installation or downloaded spyware infected software or programs.

·          Installation of or downloaded pirated software or programs.

·          Moving or renaming program or .exe files which could cause a hard drive to fail.

·          Internet browsing of porn which could cause an infection of spyware and/or adware.

NOTE: Product that has been determined to have been stolen, scrapped, or previously had its warranty voided is not eligible for warranty and will be returned at Customers expense.

Under no circumstances will Abacus Pros be liable for the following: any incidental, special, or consequential damages resulting from breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. These damages include but are not limited to the following: loss of data; loss of profits; loss of revenue; loss of use of the computer or any associated equipment; cost of capital; cost of substitute or replacement equipment, facilities or services; purchaser’s time, downtime; the claims of third parties, including customer; and property damage.

NOTE:ABACUS PROS DOES NOT OFFER ANY RETURNS OR REFUNDS FOR DEPOSITS PAID OR PARTS, SYSTEMS OR ACCESSORIES PURCHASED.

OBTAINING WARRANTY SERVICE:

First contact Abacus Pros Technical Support via telephone to attempt diagnoses of hardware issues. In such case the system must be brought in to the store to obtain warranty service. PLEASE NOTE, ON-SITE SERVICE IS NOT INCLUDED IN THE STANDARD WARRANTY. IF THE CUSTOMER REQUESTS AN ON-SITE SERVICE CALL, THE CURRENT RATE FOR SERVICE CALLS WILL BE APPLIED.